Refund and Return Policy
Refund, Return & Cancellation Policy
KnifeForged.shop
Last Updated: [Insert Date]
This Refund, Return & Cancellation Policy (“Policy”) applies to all orders placed through KnifeForged.shop. By purchasing from our website, you agree to the terms outlined below.
1. Refund Policy (115-Day Guarantee)
We offer a 115-day refund period, starting from the date your order is delivered.
1.1 Eligibility for Refund
A refund request may be submitted if:
Your item arrives damaged, defective, or incomplete
You receive the wrong item
The item does not match the description on our website
You are not satisfied with your purchase
1.2 Refund Conditions
To qualify for a refund:
Items must be unused, in original condition, and returned in their original packaging
Proof of purchase (order number or receipt) must be provided
Note: Shipping fees are non-refundable unless the issue is caused by our error.
1.3 Refund Procedure
Contact us at contact@knifeforged.shop
Include your order number and reason for the refund request
Our team will review your request within 2–4 business days
Approved refunds will be issued to your original payment method
Processing times may vary depending on your bank or payment provider.
2. Return Policy (115 Days)
We accept returns within 115 days from the date of delivery.
2.1 Return Process
To initiate a return:
Email us at contact@knifeforged.shop with the subject: “Return Request – Order #[Order Number]”
We will provide you with the return address and instructions
After receiving and inspecting the returned item, we will notify you of approval or rejection
2.2 Return Shipping
Customers are responsible for return shipping costs
If we shipped an incorrect or defective item, we will cover the shipping cost
3. Order Cancellation Policy (Within 15 Days)
We accept cancellations within 15 days of placing the order.
3.1 How to Cancel an Order
To cancel, email us at contact@knifeforged.shop with your order number.
3.2 Cancellation Conditions
If the order has not yet been shipped, you will receive a full refund
If the order has already shipped, it will be treated as a return under our Return Policy
4. Exchanges
Exchanges are accepted within 115 days, depending on stock availability.
Contact us to ensure your preferred item is available before returning the original.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Items not in original condition
Products showing signs of use
Customized or personalized products
Unauthorized returns
6. Contact Information
For refunds, returns, cancellations, or questions, contact us at:
Email: contact@knifeforged.shop
Website: www.KnifeForged.shop
Working Days: 6 days a week
FAQ – Refunds, Returns & Cancellations
1. How long do I have to request a refund?
You have 115 days from the delivery date to request a refund.
2. Can I cancel my order after placing it?
Yes. You can cancel your order within 15 days, as long as it has not been shipped.
3. Who pays for return shipping?
Customers pay for return shipping unless we sent the wrong item or the product arrived damaged or defective.
4. How long does it take to receive my refund?
Once approved, refunds are processed within 3–7 business days, depending on your payment provider.
5. Can I return an item I have already used?
No. Returned items must be unused and in original packaging.
6. What if my item arrives damaged?
Contact us immediately at contact@knifeforged.shop with photos of the damage. We will replace the item or issue a refund.
7. Do you offer exchanges?
Yes. Exchanges are available within 115 days, depending on item availability.
8. What if I entered the wrong address?
Contact us as soon as possible. If the order has not shipped, we can update the address.
https://knifeforged.shop/contact/
